Shipping Policy
SHIPPING POLICY
At The Buckin’ West, we like to keep things simple. Every order is packed by us in regional Australia and sent via Australia Post.
Processing Times
Orders are generally packed and dispatched within 1–3 business days.
During launches, sales, events or particularly busy periods, processing may take a little longer. If there is ever a significant delay with your order, we’ll do our best to keep you updated.
Once your order has been dispatched, you’ll receive tracking information so you can follow it on its way.
Australian Shipping
Standard Shipping — $9.95 flat rate
Express Shipping — $16.00
FREE Standard Shipping on orders over $100
We’ve chosen to keep our standard shipping rate simple across Australia, even though the actual postage cost can vary depending on parcel size, weight and destination.
Express delivery timeframes begin once your order has been dispatched and are subject to Australia Post’s delivery network.
Free Shipping
Orders with a product subtotal of $100 AUD or more qualify for free standard shipping within Australia.
Any applicable discounts will affect the order subtotal used to determine free-shipping eligibility.
If you would prefer express shipping, the express rate will still apply.
Tracking
Tracking details will be emailed to you once your parcel has been lodged with Australia Post.
Please allow a little time for tracking to update after receiving your dispatch notification.
Delivery Delays
Once an order has been lodged with Australia Post, delivery timeframes are outside our direct control.
Occasional delays can happen, particularly during peak periods, severe weather or network disruptions.
If your parcel appears significantly delayed, please contact us at info@thebuckinwest.com and we’ll happily help you look into it.
Lost Parcels
If your tracking shows that your parcel may be lost, please contact us and we’ll assist with lodging an enquiry with Australia Post.
Please double-check your delivery address before placing your order. If an incorrect or incomplete address is supplied, additional postage charges may apply if the parcel is returned to us and needs to be resent.
Returned to Sender
If your parcel is returned to us due to an incorrect address, failure to collect it, or another issue outside our control, we’ll contact you once it arrives back.
Additional postage may be required before the parcel can be sent again.
International Shipping
International shipping is available to selected destinations where possible.
Rates are calculated at checkout based on your destination and parcel.
International customers are responsible for any customs duties, taxes or import charges that may apply in their country.
Delivery restrictions and available destinations may change from time to time depending on carrier and postal-service requirements.
Questions?
If you have any questions about your order or delivery, email us at info@thebuckinwest.com and we’ll do our best to help.