Returns & Refunds

RETURNS & REFUNDS POLICY 

Change of Mind & Sizing Returns

We accept change-of-mind and sizing returns within 14 days of delivery.

To be eligible for a return, your item must be returned in its original condition:

  • Unworn
  • Unwashed
  • Free from makeup, fake tan, perfume, deodorant or other marks/scents
  • Free from damage or signs of wear
  • With any original swing tags still attached, where applicable
  • Returned in its original protective sleeve or packaging

Basically, if it looks like it’s already had a night out, we can’t take it back.

Approved change-of-mind and sizing returns will be issued as store credit once the item has been received and inspected.

Please choose carefully, as we do not provide cash refunds for change-of-mind purchases.

Return postage for change-of-mind and sizing returns is the customer’s responsibility. Original shipping charges are non-refundable.

If you are exchanging due to sizing, simply return the original item to us and use your store credit to place a new order in your preferred size, subject to availability.

Sale Items

Sale and clearance items are final sale for change-of-mind purchases unless otherwise stated.

This does not affect any rights you may have under Australian Consumer Law if an item is faulty, damaged or otherwise fails to meet a consumer guarantee.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, incorrect or otherwise does not meet the consumer guarantees under Australian Consumer Law, please contact us as soon as possible at info@thebuckinwest.com with:

  • Your order number
  • A description of the issue
  • Clear photos where relevant

We’ll assess the issue and organise the appropriate remedy, which may include a repair, replacement, refund or other solution depending on the circumstances and your rights under Australian Consumer Law.

If we confirm that an item is faulty or that we sent you the wrong item, we’ll cover or reimburse reasonable return postage costs where required. 

Your rights under Australian Consumer Law are separate from, and are not limited by, our change-of-mind policy.

How to Start a Return

Email info@thebuckinwest.com within 14 days of receiving your order with:

  • Your order number
  • The item you’d like to return
  • Whether it is a sizing/change-of-mind return or there is an issue with the product

Please do not send items back before contacting us.

Once your return has been approved, we’ll send through the return instructions.

We recommend using a tracked postage service when returning an item, as we cannot issue store credit for change-of-mind returns that do not reach us.